尊敬的Access-a-Ride客户:
RTD underst和s that the new scheduling software for Access-a-Ride caused many problems for our customers. 10月7日星期六，我们将回到之前的软件. 我们希望这能给您带来您所期望的服务.
If you have any questions or would like more information please contact us at 客户关怀 via phone: 303-299-6000 or email (电子邮件保护).
什么是Access-a-Ride?
Access-a-Ride是RTD的ADA辅助交通服务. It is a shared-ride service intended for those who cannot use regular fixed-route bus/light rail service due to a disability.
More detailed information about Access-a-Ride can be found in the 客户导向.
我怎样才有资格获得搭车服务?
乘坐Access - a - Ride旅行, you must meet one of the following criteria set forth by the Americans with Disabilities Act of 1990 (Section 37.123 (3)):
- Be unable to get to 和 from a bus stop or on 和 off a lift-equipped fixed-route bus by yourself.
- 有残疾，不能完成固定路线的巴士 独立.
所有RTD车辆都是100%可接近的.
如何 我需要申请搭车服务吗?
Access-a-Ride应用程序有4个组件:
- A 书面申请
- A medical verification form to be completed by the licensed professional most knowledgeable about your condition
- 亲自面试
- A运输评估
填妥的申请表可传真至303-299-2169或邮寄至:
RTD
c / o Access-a-Ride
布莱克街1660号.
丹佛，CO 80202
乘坐Access-a-Ride需要多少钱?
乘车费用是在你上车时收取的. 他们可以用现金支付(准确的车费), 不提供找零)或免费乘车票, 有哪些在捷运售票处有售, 参与King Soopers和Safeway商店.
按需访问客户警报!
Starting January 1, 2023, RTD will subsidize the first $25 of all On Dem和 trips. Customers will be responsible for any amount over $25 through the 应用程序 or provider. 客户将不需要支付首付款.
除了地铁出租车服务, zTrip will also be providing taxi service through the call center scheduling at 303-244-1388.
当地的
区域
机场
本地六次单程车票书
我如何知道我是否住在乘车服务区内?
Access‑a‑Ride is available during the same days 和 hours as our 当地的 bus service. 我们提供路边服务和上门服务, as well as subscriptions for passengers who make regular trips to the same destination.
你可以在亚当斯市内安排一次旅行, Arapahoe, 博尔德, Broomfield, 丹佛, 道格拉斯, 以及科罗拉多州的杰斐逊县, as long as your starting point 和 destination are within 3/4 mile of RTD's 当地的 fixed-route transit system.
Use this Access-a-Ride服务查找 to find out if service is available at your desired location. 查找搜索功能在b谷歌Chrome或Firefox中效果最好.
Access-a-Ride服务查找
Access-a-Ride service is available to 和 from any location within 3/4 mile of RTD's local fixed-route transit system. Use this Access-a-Ride服务查找 to find out if service is available at your desired location. 查找搜索功能在b谷歌Chrome或Firefox中效果最好.
找到了多个地址
请选择以下正确地址:
陪同残疾乘客的助理可以免费乘车. No tickets that display the word “Discount” will be accepted as Access-a-Ride fare. Passengers with Access‑a‑Ride IDs ride free on all other RTD fixed-route bus 和 train service.
查看RTD无障碍乘车服务区地图
如果我需要合理的修改怎么办?
RTD makes every effort to ensure individuals with disabilities have access to, 并从中获益, 十大正规体育平台. 根据美国残疾人法案, 和FTA要求, we invite requests for reasonable modifications to customers with disabilities.
合理的修改包括变更, 我们规则的例外或调整, 政策, 实践, 和 procedures to provide everyone with the opportunity to use RTD services.
机场的旅行
Effective February 24, 2023, Access-on-Dem和 service is available at 丹佛 International 机场. Customers wishing to use this service may now go directly to 和 from the airport. 请遵循提供商应用程序中的位置信息.
十大正规体育平台
管理: 303-299-2960
继电线路:711 |星期一至星期五，下午8时至5时
访问点播节目信息: 303-299-2530
预订: 303-292-6560
调度: 303-480-2000
按需访问调度行程: 303-244-1388
补领身份证
Customers with current Access-a-Ride eligibility may obtain a replacement card for a $5.00费用:
支票、现金或汇票可邮寄至:
MTM
斯蒂尔街3851号，1479单元
丹佛，CO 80205
OR
费用可交至士铁街3851号的MTM, Unit 1479 to obtain a card in person during hours of operation listed above.
720-844-7096
更换丢失的乘车卡
订阅服务
欲索取邮寄给您的表格，请联系 303-299-2960 or 303-292-6560.
或遵循 这个链接 在网上填写表格.
亚太地区会议
亚太地区会议在每隔一个月的第二个星期二举行.
- 2023年5月9日，星期二，上午10点至下午12点
- 2023年9月12日，星期二，上午10点至下午12点
当我们能够恢复面对面的会议时, 演出地点是百老汇大街1560号, 在19楼的会议室.
结合ACPD和APAC会议
- 2023年7月11日，星期二，上午10点至下午12点
- 2023年11月14日，星期二，上午10点至下午12点
ACPD学生会议
- 2023年5月10日，星期三，上午10点至下午12点
- 2023年8月9日，星期三，上午10点至下午12点
了解更多
注册电子邮件更新
报名参加 Access-A-Ride电子邮件更新
报名参加 Access-A-Read通讯
交互式语音应答系统
RTD utilizes an Interactive Voice Response (IVR) system for Access-a-Ride 和 Access-a-Cab customers. This is a voice-activated phone tree that allows you to more easily manage trips 和 confirmations. The following information is being provided for information only 和 is not intended as a comprehensive explanation of each feature.
呼入电话(呼叫RTD)
Access-a-Ride
- 乘客可使用IVR查询当日行程的状态
- 乘客可以查询未来日期的行程安排
- 乘客可在接机窗口前2小时取消行程
Access-on-Dem和
- Passengers may schedule a new trip based on “Favorite Addresses” saved in their trip history profile
呼出呼叫(RTD呼叫)
Access-a-Ride只
- The night before, passengers will receive a call to remind them about their next day trip(s)
- 在仪式当天, passengers will receive a call letting them know that their vehicle will be arriving within 10-15 分钟
- 全系统紧急通知呼叫.g. 影响天气服务
好处
- Passengers will need to make fewer calls to Reservations or Dispatch to confirm trip information for next day or same day
- Passengers will need to make fewer calls to Reservations or Dispatch to cancel trips
- 呼叫s to Dispatch inquiring the status of a same-day trip will be automated
学习IVR系统
Reservations agents or Dispatchers will continue to be available if passengers are having problems navigating the IVR system. The system is very sensitive when using voice recognition 和 is easily interrupted with background noise, 所以请讲清楚.
客户资料更新
The call center will be responsible for managing requests for IVR password resets 和 updates (add/remove) to passengers’ favorite addresses (for Access-a-Cab trips). 密码和所有更新将在24至48小时内重置.